Privacy Policy

Welcome to Eratoz Industries. We are committed to protecting your privacy and ensuring that your personal information is handled in a safe, transparent, and responsible manner. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (www.eratoz.com) submit inquiries, or use our industrial water storage products and services.

1. Information We Collect

We may collect information about you in a variety of ways when you interact with our website, request quotes, or contact our sales and support teams:

A. Personal Information You Provide

When you fill out contact forms, submit quote requests, send career applications, or communicate with us directly, we may collect information including but not limited to:

• Contact Data: Full name, email address, phone number, mobile number.
• Business & Location Details: Company name, job title, state, city, postal address, and country.
• Inquiry & Project Specifications: Project requirements, tank capacity requests, customization needs, and form submission messages.
• Career Data: Resumes, CVs, employment history, and educational background submitted via our Careers page.

B. Automatically Collected Technical Data

When you navigate through our website, our servers and third-party tools automatically collect certain standard usage data, including:

• IP address, browser type and version, language settings, and operating system.
• Pages viewed, access times, time spent per page, referring links, and clickstream data.
• Device information (desktop, tablet, or mobile model).

2. How We Use Your Information

ERATOZ Industries uses the collected information for specific, legitimate business purposes, including:

• Product Inquiries & Quotations: To provide accurate price estimates, technical consultations, and product details regarding GRP/SMC panel water tanks, zinc aluminum tanks, fire water tanks, and industrial storage solutions.
• Order Processing & Service Delivery: To manufacture, supply, dispatch, and install water tanks according to client specifications.
• Customer Communication: To answer inquiries, provide customer support, update order status, and address technical questions.
• Website Improvement & Analytics: To analyze user trends, optimize website navigation, enhance security, and improve overall customer experience.
• Recruitment: To process job applications submitted for open positions at Eratoz Industries.
• Legal & Compliance: To comply with applicable statutory laws, industry standards, regulatory rules, and legal requirements.

3. Cookies and Tracking Technologies

Our website uses cookies, web beacons, and similar analytical tracking technologies to provide a seamless browsing experience and analyze site traffic.

• Essential Cookies: Necessary for the proper functioning of website navigation, form submissions, and layout performance.
• Analytics Cookies: We utilize Google Analytics (G-01G9KXT6V9) and Google Tag Manager (GTM-PLTCQ7GJ) to gather anonymous statistical insights on how visitors interact with our site.
• Customer Communication Scripts: Live chat options (such as Zopim Live Chat) may use session cookies to facilitate real-time chat interactions with our support team.

You can choose to accept or decline cookies through your browser settings. Most web browsers automatically accept cookies, but you can modify your settings to block cookies if you prefer. Please note that disabling cookies may affect some website features.

4. Sharing and Disclosure of Information

We do not trade or monetize your personal information. We may share information only under the following limited circumstances:

• Trusted Service Providers: We may share data with reliable third-party service providers (such as IT hosting, website maintenance, email services, logistics, and freight delivery partners) strictly to fulfill services on our behalf. These partners are bound by confidentiality agreements.
• Legal Requirements: We may disclose information if required to do so by law, regulation, legal process, court order, or governmental inquiry.
• Business Safety: To protect the rights, property, safety, or security of ERATOZ Industries, our clients, website users, or the public.

5. Data Security Measures

We prioritize the security of your personal data. ERATOZ Industries implements appropriate technical, physical, and organizational security measures to protect your information against unauthorized access, loss, alteration, destruction, or disclosure. However, please be aware that no electronic transmission over the Internet or digital storage method can be guaranteed 100% secure.

6. Retention of Personal Information

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including satisfying business inquiries, customer support obligations, legal compliance, accounting, or reporting requirements.

7. Your Rights and Choices

Depending on your location and applicable privacy laws, you have the following rights regarding your personal information:

• Right to Access: Request a copy of the personal data we hold about you.
• Right to Rectification: Request correction or update of any incomplete or inaccurate data.
• Right to Erasure: Request the deletion of your personal information when it is no longer required for legitimate business purposes.
• Opt-Out of Marketing: Unsubscribe from optional marketing updates or newsletters at any time by contacting us directly.

8. Third-Party Links & Services

Our website may contain links to third-party platforms, such as social media channels (Facebook, Instagram), video embedding platforms (YouTube), or external mapping services (Google Maps). We do not control and are not responsible for the privacy practices, content, or policies of third-party websites. We encourage you to review the privacy policies of any third-party site you visit.

9. Children's Privacy

Our website and industrial product services are directed to business professionals and adults. We do not knowingly collect personal data from individuals under 18 years of age. If we become aware that a minor has provided us with personal information, we will take prompt steps to delete such data from our records.

10. Changes to This Privacy Policy

ERATOZ Industries reserves the right to update or modify this Privacy Policy at any time to reflect operational, legal, or regulatory changes. Any updates will be posted on this page with an updated "Last Updated" date at the top. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions, concerns, feedback, or requests regarding this Privacy Policy or how your personal data is handled by ERATOZ Industries, please contact our Data Protection team using the details below: